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Servizio
As part of our comprehensive service offering, we are able to provide you with exactly the level of support you
need. In addition to our 1st and 2nd Level Support services, we provide you with a Service Hotline, up to 24/7.
These support levels round out our superior Training, Project Management,
Customisation and Consulting services.
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Training
StepStone offers a comprehensive selection of training courses. In addition to user and administrator courses
for our own software solutions, we can also offer you complete training plans for your own rollout. Concepts
include technical courses, "train the trainer" seminars and internal communication recommendations to ensure
a trouble-free implementation.
Our experienced trainers and consultants are there to support you.
Project Management
Our consultants and project managers have been developing and implementing HR and HR development solutions in the
world's largest companies. These years of experience and professionalism mean that you have a reliable partner at
your side for the duration of your project and throughout the product life cycle. A precise project specification
containing the established targets (time, cost, scope) is formulated during the project initialisation phase. The
initial project planning follows this and concludes with a kick-off workshop and the start of the individual project
tasks.
All project phases, planning, implementation and deployment, are transparent and coherent, based on deadline, budget
and quality criteria. Documentation and systematic analysis of the results are carried out in the project de-briefing
to continually refine our processes and to benefit from the experiences gained.
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Customisation
Internal and external business processes differ from company to company and make each organisation unique.
Flexibility of customisation is decisive to the benefit a software solution can offer an organisation. Our solutions
have been in continuous development for many years. Typically the majority of your requirements are already in the
standard version - but for those features unique to your organisation, our application programming department can do
the additional fine tuning needed.
This guarantees you a cost-effective, high-quality solution tailored to fit your needs.
Consulting
The success of our solutions is based on the satisfaction of
our customers. This satisfaction depends on our consultants
understanding the needs of our customers and supporting them throughout all phases of the project. Existing HR
processes are analysed and an implementation plan developed accordingly.
The specification document defined in the workshop forms the basis for the implementation and remains the central
document throughout subsequent project phases. The targets set here provide the customer with the security of
knowing that they will get the solution they want, at the right time, with the quality they expect.
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Test Center
You can try out StepStone Talent Solutions in our
Test Center, free of charge...
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